Saturday, May 8, 2010

Fully Booked overlooked this one

I called the attention of one store clerk at Fully Booked in Bonifacio Global City (BGC). I said that there's a product that should not be in a place where kids are.

He followed me and led him to a section where this book, "Tweak" by Nic Sheff rests. It's by the children's books where my kid hangs out with his nannie every time we visit the place.

"It's a Young Adults book, sir." the clerk politely answered.

The well-meaning clerk probably answered me according to what his superiors ordered him to do and he stacked it himself but this is where Fully Booked erred big time. The whole area is for kids and majority of the people visiting the place are kids and their parents. If the clerk answered me that the books is geared towards parents, I would've shut up but since the book was geared towards young adults then this critically claimed book has no business being in the children's section.

This is where context is important and Fully Booked staff should apply that rule - all the time.

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Posted via email from Everything Customers

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